Return and Refund Policy
Thank you for shopping with ElitEnergy.com.
We value your trust and strive to deliver top-quality products that meet your expectations. This Return and Refund Policy explains how we handle product returns, exchanges, and refunds.
General Policy
At ElitEnergy, customer satisfaction is our priority. However, due to the nature of our products, we maintain a strict return policy to ensure fairness, quality, and safety for all customers.
Eligibility for Returns
You may be eligible for a return or replacement if:
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You received a defective, damaged, or incorrect product.
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You report the issue within 48 hours of delivery.
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The item is unused, in its original packaging, and includes all accessories, manuals, and receipts.
Non-Returnable Items
We do not accept returns for:
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Pre-ordered products.
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Items damaged by improper installation, misuse, or electrical surges.
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Products without original packaging or proof of purchase.
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Software, cables, and accessories once opened or used.
Return Process
To initiate a return, please follow these steps:
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Contact our Support Team via email at contact@elitenergy.com or call +234 7042964274 within 48 hours of receiving your product.
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Provide your order number, product details, and reason for return.
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Our team will review your request and provide a return authorization if eligible.
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Ship the item to the address provided by our support team. (Customer is responsible for return shipping costs unless the product was defective or incorrectly supplied.)
Inspection and Approval
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Once we receive your returned item, our team will inspect it.
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If approved, we will process a replacement or **refund
